The UMass Division of Continuing and Professional Education should be the “first stop” for help and guidance on how to offer an online class.  We have found them very professional and extremely supportive.

Getting Started

The eLearning team offers training to instructors who will be teaching an online course through CPE. Once a course has been confirmed, instructors will receive information on when orientation & training sessions are available.

After instructors attend training, they have the opportunity to participate in optional workshops or consult with an instructional designer to assist them in developing their online course(s). Whether through training or instructional design, the eLearning unit prides itself on building a rapport with first-time faculty that culminates in a quality online course.

Instructional Design

Instructional designers are available to online faculty. Contact the faculty support line by email at or by phone at 413-577-3434 (option 2) for

  • General advice on best practices for online teaching
  • General advice on integrating non-supported, third-party technologies into your online course
  • Assistance building your CPE course in Blackboard prior to the semester in which your course will run
  • A review of your course (Reviews must be scheduled at least two weeks in advance of the official start date of the course)
  • Technical Support


UMass Online offers workshops on how to navigate  Blackboard here: Free Workshops

Online instructors may contact CPE’s eLearning Team during business hours (Mon-Fri, 9AM to 5PM EST) at or call 413-577-3434 (choose option 2).

Also, 24/7 technical assistance (chat, email, phone, knowledgebase) is available to all students and faculty at

Faculty and staff with general questions about Blackboard at UMass Amherst should email us at

If you have students who need help, please encourage them to attend a virtual orientation or want to review resources for taking a course in Blackboard.

If you have students who seems to need help from the UMass Disabilities Coordinator, please don’t hesitate to contact Jackie Walton at or phone is 545-0892.


Submitting Assignments: Review the following video, instructions, and website to guide you through the process of submitting assignments. Keep in mind that you have multiple attempts this week to submit your homework as you learn how to submit an assignment, so don’t be afraid!