The UMass Division of Continuing and Professional Education should be the “first stop” for help and guidance on how to offer an online class. We have found them very professional and extremely supportive.
The eLearning team offers training to instructors who will be teaching an online course through CPE. Once a course has been confirmed, instructors will receive information on when orientation & training sessions are available.
After instructors attend training, they have the opportunity to participate in optional workshops or consult with an instructional designer to assist them in developing their online course(s). Whether through training or instructional design, the eLearning unit prides itself on building a rapport with first-time faculty that culminates in a quality online course.
- General advice on best practices for online teaching
- General advice on integrating non-supported, third-party technologies into your online course
- Assistance building your CPE course in Blackboard prior to the semester in which your course will run
- A review of your course (Reviews must be scheduled at least two weeks in advance of the official start date of the course)
- Technical Support
UMass Online offers workshops on how to navigate Blackboard here: Free Workshops
Also, 24/7 technical assistance (chat, email, phone, knowledgebase) is available to all students and faculty at supportcenter.embanet.com/uma.
Faculty and staff with general questions about Blackboard at UMass Amherst should email us at firstname.lastname@example.org.
If you have students who need help, please encourage them to attend a virtual orientation or want to review resources for taking a course in Blackboard.
If you have students who seems to need help from the UMass Disabilities Coordinator, please don’t hesitate to contact Jackie Walton at email@example.com or phone is 545-0892.
Submitting Assignments: Review the following video, instructions, and website to guide you through the process of submitting assignments. Keep in mind that you have multiple attempts this week to submit your homework as you learn how to submit an assignment, so don’t be afraid!